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Terms of Use

The use of this site and any of its services is governed by the policies, Terms and Conditions (also referred to as Terms of Use) set forth below. By using this site and placing a purchase order you agree to these Terms and Conditions. We reserve the exclusive right to make changes to this website and Terms of Use policy at any time, without prior notification.


Transactional or Relationship Communication

By placing a purchase order on this site, you agree to receive phone and email communications from us concerning your order. Such email(s) may facilitate an agreed-upon transaction or update a customer in an existing business relationship


Copyright and Trademarks

Unless stated otherwise, all materials provided on this site, including text, articles, graphics, design, logos, photographs, graphs, pictures, site design, icons, and images are the sole property of Petoutside.com and its respective owners. All manufacturer logos and trademarks are property of their respective owners. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Petoutside.com or its respective owners. Any unauthorized use of the materials provided on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Limitations on content use

Content provided on this site may be used for the sole purpose of shopping on this site or placing a purchase order on this site. All product description, articles, documents, images and other materials provided are for informative purposes only. By accessing and using these materials you agree to hold Petoutside.com and its respective owners free of any liability, whether direct or indirect, from any use, misuse or abuse of such materials, as described in details in "Disclaimer and Limitation of Liability as to the Petoutside.com Web Site" part of this document. All product installations, testing and maintenance, must be performed by qualified and insured professionals in accordance with most up-to-date manufacturer's instructions and all applicable building codes.


Disclaimer and Limitation of Liability as to the Petoutside.com Web Site

The Petoutside.com site and the materials provided on it are "as is", and Petoutside.com and its respective owners make no representations or warranties, whether express or implied, of any kind with respect to the Petoutside.com site, its operations, contents, information, or materials. Petoutside.com and its respective owners expressly disclaim all warranties, whether express or implied, of any kind with respect to the site or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that Petoutside.com, its owners, employees, partners, representatives and affiliates shall not be liable for damages arising from the operation, content or use of Petoutside.com site. You agree that this limitation of liability is comprehensive and applies to all and any types of damages, including without limitation, direct, indirect, compensatory, special, incidental, punitive and consequential damages.


Typographical Errors

In the event a product or products listed on this site has an incorrect price, weight or description, Petoutside.com shall have an exclusive right to refuse and cancel such order, regardless of the fact that the order is placed on the website and the charge is posted on the account. If a purchase order was placed, the credit card was charged and following that the order was canceled, Petoutside.com will issue a refund for such order within 1 business day for the full amount of the purchase.


External Links

Petoutside.com may contain external links to or mentions of other web sites on the Internet, which are owned and operated by third part. Such web sites may contain information that may be harmful for your computer and may be inappropriate for some audiences. By using Petoutside.com you fully acknowledge that Petoutside.com and its owners, employees, partners and affiliates are not responsible for the operation of or content located on such third-party sites.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Petoutside.com reserves the exclusive right at any time after receipt of your purchase order, to accept, decline or delay processing your order for any reason. Petoutside.com reserves the right at any time after receipt of your purchase order, without prior notice, whether written or verbal, to supply a lower quantity of the product(s) than was originally ordered. Petoutside.com reserves an option to request a signature confirmation and other methods and ways of authorization on all orders over $5,000.00 (U.S. dollars), as established by our credit and fraud avoidance department.


Sales Tax

Petoutside.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to any address within the State of New York. All other taxes, duties and fees are a sole responsibility of the customer unless stated or specified otherwise.


Privacy Policy

By using this site, you confirm that you have read and agree to the Privacy Policy.


Returns Policy

By using this site, you confirm that you have read and agree to the Returns Policy.


Shipping Policy

By using this site, you confirm that you have read and agree to the Shipping Policy.


Technical Service and Support

All requests for technical service and support should be made directly to the product manufacturer in accordance with terms and conditions set forth by such companies. Petoutside.com may provide technical support over the phone or via e-mail on select products.


Jurisdiction and Venue

You agree that any legal action brought against Petoutside.com and/or its owners shall be governed by the laws of the State of New York. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made with Petoutside.com shall be an appropriate federal or state court located in Queens County, NY.



In the event any portion of this Terms of Use policy or other policies posted on Petoutside.com shall be ruled or deemed unenforceable or invalid, such portion shall be severed, with remaining portion remaining valid and enforceable.


Petoutside.com Privacy Policy


Why shopping at Petoutside.com is safe

At Petoutside.com, we are strongly committed to protecting our customer’s personal information. Our website is scanned daily by McAfee Secure Scan - the best security scanner in the industry. All of transactions are encrypted with SSL certificate from VeriSign, which also ranks highest in the industry.


Information we collect online

Whenever you shop at Petoutside.com, we will ask for your name, billing / shipping address, contact phone number, e-mail and other information required to process and ship your order. Information such as credit card type and number, cardholder’s name, expiration date and security code is used for billing purposes. Information such as address, recipient’s name and telephone number is used for shipping purposes to assure prompt delivery of your order. E-mail and telephone number are used for billing and shipping notifications, as well as for communication regarding your order. 
For convenience and future shopping, you may choose to open an account at Petoutside.com. In order to open an account, we will ask you to provide us with your e-mail and designate a password for your account. Doing so will allow you to track your current orders and view your order history as well as to change shipping / billing preferences.
We also determine your IP address in order to estimate your proximity to our shipping location and advertise various shipping options, such as next day or 2-day delivery.


As a part of our commitment to our customer’s security, we do not store credit card numbers on file.


How we use the information you provide

The information you provide with Petoutside.com may be used for the following purposes:

  • Bill your credit card for the orders you place with us.
  • Ship your order to the address you provide.
  • Communicate with you regarding your orders and respond to questions.
  • Check shipping / payment status of the order.
  • Create on online account at Petoutside.com.
  • Offer you expedited shipping options.


How we protect your personal information

Transactions on Petoutside.com are protected with up to 256-bit Secure Sockets Layer encryption. The SSL Certificate is provided by VeriSign and can be verified by clicking on the seal at the bottom on the page. Each and every time you do business with us, you can be certain that your personal information is safe.


Third-party information sharing

When your checkout at Petoutside.com, your credit card information and order total is submitted to the credit card processing company, to verify and authorize your purchase and to process your order. Your contact information, such as address, name, telephone and e-mail are shared with shipping carriers (FedEx, USPS) for automatic shipping notifications and delivery confirmation. Within a reasonable time - frame from order delivery date, you may receive an invitation to leave a review for our website using ResellerRatings.com, which requires your e-mail for this particulate purpose. We do not sell, lease or share your personal information with any other third parties.


If defective upon receipt, please contact us by email within 30 days for refund or replacement arrangements. In this case we pay a return shipment.
If you do not like the item, you may return it and we will refund the purchase price (shipping & handling is not refundable). Buyer pays a return shipment.
The item must be returned in a new condition within 30 days after purchase and delivery.

Buyer pays shipping and handling price as shown in item Shipping & Payment detail section.
Currently we ship to US only (we ship to all 50 states, Puerto Rico, Guam).
Item will be shipped to the shipping address you provide during checkout. If you wish to ship to a different address you must contact us by email right after making your payment.
Items are normally shipped the same or next business day after receiving cleared payment (normally M-F except holidays).
If paying by PayPal eCheck, we will ship as soon as funds clear the account.
The estimated delivery date shown above is only an estimate inserted by eBay based on shipping methods. These are not guaranteed. We can not guarantee you will receive the item by that date, we can only guarantee that we will ship quickly.    After that it is in the hands of the US Postal Service.
US Addresses - Our Standard Flat Rate Shipping is normally by USPS Priority Mail (or 1st Class mail). We may also use FedEx for larger items at our discretion.
Packaging - some items may have their display removed and discarded for ease of shipping.
Also we may remove an item from its original box/package and ship it in a new box/envelope (also for ease of shipping or to improve packaging).

We accept PayPal and common credit card (Visa, Master Card).
Sales taxes would be charged for items shipped to NY (8.875%).
Local pick up is possible after your phone call.